Head of Large Case Unit

Company: MassMutual
Location: Springfield
Posted on: April 14, 2025

Job Description:

The Opportunity:We have created a new Head of Large Case Unit role, focused on our growing business from our top MassMutual's Financial Advisors. Your focus will be to create a culture focused on concierge service for our largest cases and top advisors, while maintaining a strong risk culture. You will be accountable to assist the Chief Life Underwriter to establish and drive the strategic direction of life underwriting operations for this channel in alignment with the broader underwriting strategy. You will operationalize the strategy and implement solutions to improve underwriter, producer/advisor/financial professional, and customer experience. You will demonstrate accountability, agility, a dedication to being inclusive, a strong business acumen, and will show courage, even in the most difficult situations. You will have strong communication skills, exhibit a passion for learning, show strong leadership traits, resilience, and self-awareness.The TeamEach day, our underwriting team plays an important role collaborating with our distribution partners and customers to enable families to secure their futures and protect their loved ones. To ensure we are best positioned to do so, our life underwriting community is guided by the following principles:

• Cultivate a culture of growth, development, and coaching
• Establish clear roles and accountabilities at all levels of the organization; and
• Establish fair and reasonable governance and controls, all of which
• Create an underwriting space that is an enjoyable place to workShared competencies for the team include a learning mind-set that seeks to collaborate and support each other, along with our partners, with excellence, commitment, and a passion for our mission of helping more people protect the ones they love.THE IMPACTYou will lead an underwriting operations organization of large case-level, highly experienced underwriters supporting our MassMutual Financial Advisors distribution across multiple geographic locations.
  • Assist the Chief Life Underwriter in recruiting, developing, and retaining a talented, diverse, and highly engaged workforce. Foster a culture aligned to our purpose, values and strategy and role-model our values and behaviors in all that you do.
  • Lead the Large Case Unit underwriting, providing efficient, quality service to the field offices and advisors, while ensuring staffing model meets variable and growing demands. Strive to improve the organization's proficiency and professionalism through continuing education and various development efforts. Assume full ownership/accountability of underwriting decisions within your approval authority, including responding to escalations within your authority. -
  • Collaborate with the Chief Life Underwriter to challenge the status quo and bring the organization forward in its approach to all aspects of their roles. This priority will ensure risk selection excellence while the organization drives to sustainable and material improvement to operations costs, quality, and cycle-time. - This aligns with the broader strategy of MassMutual (e.g., ease of doing business for producers/customers and efficient cost base).
  • Assist the Chief Life Underwriter to identify, implement and monitor key performance metrics, and establish methods to appropriately monitor against targets.
  • Build and maintain field presence/relationships through agency visits, conference attendance, training, and case discussions.
  • Maintain competitive awareness through participation in industry events and associations, study groups, etc.MINIMUM QUALIFICATIONS
    • 15+ years of Life Underwriting experience
    • Authority limit of $25M or higher at MassMutual or a prior carrier
    • Demonstrated knowledge of all aspects of risk selection (medical, non-medical, financial)
    • Medical terminology acumen with the ability to make sound risk decisions based on medical data
    • Seasoned leader with proven ability to successfully develop and execute strategic plans
    • Highly skilled in identifying the latest trends within the life insurance industry, analyzing the competitive environment, identifying opportunities and areas for success, and mediating with our Reinsurance partners to achieve results.
    • Proven ability to interact and collaborate effectively with others; viewed by peers, Home Office associates, field associates and underwriting management as a professional in risk selectionTHE IDEAL QUALIFICATIONS
      • College degree, or equivalent years of experience, preferred
      • Industry designations/education (FALU, FLMI, CLU) preferred
      • Experience working with/established relationships with facultative reinsurers
      • Excellent communication skills: analytical, negotiating, and interpretative skills
      • Excellent interpersonal skills
      • Experience working with all types of distribution channels
      • Strong knowledge of value of new business, profits and product shelf/riders to prudently manage mortality
      • Data- driven with the ability to analyze, dissect, gather, and interpret all facets of data related to the businessWhat to Expect as Part of MassMutual and the Team
        • Regular meetings with the Chief Life Underwriter, including focused one-on-one meetings
        • Access to mentorship opportunities
        • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups
        • Access to learning content on Degreed and other informational platforms
        • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry-leading pay and benefits#LI-MC1MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
          
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Keywords: MassMutual, Cambridge , Head of Large Case Unit, Other , Springfield, Massachusetts