Treatment Coordinator

Company: Oral & Facial Surgery Centers of Massachusetts
Location: Burlington
Posted on: November 15, 2024

Job Description:

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
The role of the Treatment Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. Role and Responsibilities The Treatment Coordinator will greet patients, answer phones, schedule appointments, provide cost estimate, and collect patient financial responsibility. The Treatment Coordinator will also manage the doctors schedule and any communications with patient and referring offices.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Updates and maintains patient insurance information.
• Maintains doctor schedule to ensure efficient use of the doctor's time.
• Partners with clinical team to ensure excellent patient experience.
• Adheres to deadlines and prioritize work against the patient schedule.
• Collects payments from patients in an effective and professional manner.
• Understands doctor treatment recommendations and develops treatment plans from diagnosis.
• Effectively communicates treatment options and associated costs to the patient.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned. Education and Experience
  • Highschool diploma or equivalent required.
  • One year of customer service experience required.
  • Medical or dental experience preferred. Skills and Abilities
    • Understanding of dental terminology.
    • Friendly, inviting, and professional personality and presence.
    • Basic office skills such as typing and filing.
    • Good organizational skills.
    • Attention to detail.
    • Leadership and problem-solving skills.
    • Effective communication skills.
    • Ability to work cross functionally with other team members.
      CORE BENEFITS & WELLNESSMedical (including Virtual Care), Dental, and Vision CoverageEmployee Assistance Program (EAP)Uniforms/Scrubs provided
      FINANCIAL WELL-BEINGCompetitive pay, Bonus potential, and annual merit reviews401(k) Plan w/Company MatchHealth Savings Account (HSA) with HDHP health plans
      LIFE INSURANCEBasic and Supplemental Life InsuranceSpouse and Child Life Insurance
      TIME OFF, DISABILITY AND LEAVE OF ABSENCEPaid Vacation (Starting at 2 weeks) and 6 Annual Paid HolidaysLong and Short Term Disability Plans
      
      
      
      
      
      PI81c1bc54fb2e-36310-35993230

Keywords: Oral & Facial Surgery Centers of Massachusetts, Cambridge , Treatment Coordinator, Other , Burlington, Massachusetts