Banking Associate (US) 20 hours - East Boston, MA
Company: CFA Institute
Location: Boston
Posted on: November 14, 2024
Job Description:
Work Location: United States of America Hours: 20 Pay Details:
$23.25 - $30.00 USD TD is committed to providing fair and equitable
compensation opportunities to all colleagues. The included salary
range for this role takes into account multiple factors that are
considered in making compensation decisions. The base pay actually
offered may vary based upon candidate's skills and experience,
job-related knowledge, licensure and certifications, geographic
location, and other specific business and organizational needs. As
TD puts career development at the forefront of our colleague
experience, it is not typical for an individual to be hired at or
near the top of the range for their role. As a candidate, you are
encouraged to ask compensation related questions and have an open
dialogue with your recruiter who can provide you more specific
details for this role. Line of Business: Personal & Commercial
Banking Job Description: The Banking Associate is a professional in
banking, plays a key role in delivering TD's Brand promise at a
store location. This role is accountable for accurately completing
everyday banking transactions and providing advice and educational
support on services, products, and tools to help Customers achieve
their financial goals. Depth & Scope:
- Performs a wide range of tasks across multiple areas within a
Store location; to include processing customer transactions,
opening new accounts and educating customers on all banking
products and services
- Delivers end-to-end advice customers expect: (1) building trust
with educational content & tools, (2) providing consultative
support, and (3) advocating with proactive insights &
recommendations
- Utilizes TD's systems and tools to engage with Customers to
acquire and deepen relationships by providing advice and guidance
to ultimately attract, and retain the customer
- Understands customer financial needs to identify opportunities
to promote and educate on products, services, and/or refer them to
the appropriate team member or internal Bank partner, while
ensuring a positive customer experience
- Accurately completes everyday banking transactions either on
the teller line or on the platform while uncovering customer
financial needs and educating on products, services and tools or
referring to the appropriate expert
- Services the customer, on both the teller line and platform as
needed, with the ability to service customers with opening/closing
personal deposit accounts, everyday bank transactions, debit
card/credit card issues, regulation E, mobile and on-line (digital)
banking
- Connects with customers, provides financial advice, and deepens
relationships through lead management activities to include the
creation & management of self-generated leads, the management of
received partner/retail to retail referral leads or campaign leads,
customer outreach (outbound calls, relay SMS), setting and/or
hosting appointments, and lead prioritization Education &
Experience:
- High school diploma or GED
- 1 year experience working with customers in any capacity and
can be demonstrated through any of the following: volunteering,
education, military experience preferred
- Demonstrated Customer Service skills preferred
- Ability to work during operating hours to include evenings,
weekends and holidays as scheduled
- Teller experience preferred
- Required to complete Teller training and part 1 of platform
training upon hire
- Strong organization skills to handle multiple tasks in a
fast-paced environment
- Excellent communication skills with ability to be concise,
clear and consistent
- Demonstrated effective problem-solving skills
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within
deadlines
- Sound judgment in decision making and problem solving
- Proficient in Microsoft Office
- Notary License preferred Customer Accountabilities:
- Consistently provides legendary customer service while
transacting, promoting, educating and referring TD Products to new
and existing customers
- Establishes and nurtures customer relationships by consistently
displaying product knowledge, actively listening to customer needs
while engaging in additional conversations to identify any
additional needs and offer a solution or partner referral
- Manages wait times to meet with a Banker by scheduling,
rescheduling or canceling client meetings
- Engages in lobby leadership and represents the first point of
contact for customer inquiries and helps to orchestrate the
customer walk-in traffic and can be the first point of contact for
customer resolution or to make appointments to see an expert
- Understands and supports the Bank's customer service
strategy
- Considers the impact of decisions on the well-being of TD, its
customers and stakeholders
- Drives referrals to Store colleagues and partners to support
the broader more complex financial needs of customers
- Ensures tasks are performed within established policy and
procedures
- Successfully completes all required job specific,
compliance-related training
- Understands, utilizes and follows compliance/risk and control
programs
- Ensures ongoing compliance with internal/external audit and
regulatory requirements. Provides prompt and comprehensive
responses to all external audit, regulator and compliance requests
and findings. Maintains appropriate records of action plans
- Is knowledgeable of and complies with TD Code of Conduct
Shareholder Accountabilities:
- Ensures compliance when completing operational activities in
accordance with company guidelines and regulations such as Bank
Secrecy Act and Patriot Act to minimize risk and protect the
customer
- Accurately processes cash/deposit/withdrawal transactions and
other account servicing requests
- Decisions & processes everyday transactions such as but not
limited to opening/closing, servicing accounts, depositing or
cashing checks, reordering a debit card, or updating address
- Ensures compliance with all regulations, policies and
procedures adhering to required controls, critical dates and
accurate documents
- Applies customer authentication principles, compliance
regulations and due diligence to new account openings and
transactions
- Accurately and efficiently performs transactions as accountable
for cash drawers including maintaining cash limits and securing
cash drawers/stations/balances out cash drawer and TCR
- Follows policy and procedure for Customer Authentication
- Acts as Dual Control agent when required
- Follows all required open/close procedures Employee/Team
Accountabilities:
- Contributes to a positive work environment by aligning to TD
Model, Brand and Culture by participating fully as a member of
- the team
- Be an active participant in personal performance and
development activities
- Acts as a brand champion both internally and externally
- Collaborates with team members in contributing to the success
of the team and organization
- Partners as a team player
- Actively seeks opportunities to improve delivery of work with
high attention to quality standards
- Actively takes ownership of own career and aspirations. Seeks
out diverse feedback to continuously develop and enhance
skills
- Positively embraces change
- Adheres and participates in TD's Shared Commitments
- Models quality service at every Customer interaction
- Be engaged in advancing and sustaining a unique, inclusive
culture that reflects TD's diversity agenda, and creates an
extraordinary employee experience
- May train and act as a mentor to newer colleagues Physical
Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%;
Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Frequent
- Standing - Frequent
- Walking - Frequent
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Occasional
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving
standardized situations - Continuous
- Reading, writing and comprehending instructions -
Continuous
- Adding, subtracting, multiplying and dividing - Continuous The
above statements are intended to describe the general nature and
level of work being performed by people assigned to this job. They
are not intended to be an exhaustive list of all responsibilities,
duties and skills required. The listed or specified
responsibilities & duties are considered essential functions for
ADA purposes. Who We Are: TD is one of the world's leading global
financial institutions and is the fifth largest bank in North
America by branches/stores. Every day, we deliver legendary
customer experiences to over 27 million households and businesses
in Canada, the United States and around the world. More than 95,000
TD colleagues bring their skills, talent, and creativity to the
Bank, those we serve, and the economies we support. We are guided
by our vision to Be the Better Bank and our purpose to enrich the
lives of our customers, communities and colleagues. TD is deeply
committed to being a leader in customer experience, that is why we
believe that all colleagues, no matter where they work, are
customer facing. As we build our business and deliver on our
strategy, we are innovating to enhance the customer experience and
build capabilities to shape the future of banking. Whether you've
got years of banking experience or are just starting your career in
financial services, we can help you realize your potential. Through
regular leadership and development conversations to mentorship and
training programs, we're here to support you towards your goals. As
an organization, we keep growing - and so will you. Our Total
Rewards Package Our Total Rewards package reflects the investments
we make in our colleagues to help them and their families achieve
their financial, physical and mental well-being goals. Total
Rewards at TD includes base salary and variable
compensation/incentive awards (e.g., eligibility for cash and/or
equity incentive awards, generally through participation in an
incentive plan) and several other key plans such as health and
well-being benefits, savings and retirement programs, paid time off
(including Vacation PTO, Flex PTO, and Holiday PTO), banking
benefits and discounts, career development, and reward and
recognition. Learn more Additional Information: We're delighted
that you're considering building a career with TD. Through regular
development conversations, training programs, and a competitive
benefits plan, we're committed to providing the support our
colleagues need to thrive both at work and at home. Colleague
Development If you're interested in a specific career path or are
looking to build certain skills, we want to help you succeed.
You'll have regular career, development, and performance
conversations with your manager, as well as access to an online
learning platform and a variety of mentoring programs to help you
unlock future opportunities. Whether you have a passion for helping
customers and want to expand your experience, or you want to coach
and inspire your colleagues, there are many different career paths
within our organization at TD - and we're committed to helping you
identify opportunities that support your goals. Training &
Onboarding We will provide training and onboarding sessions to
ensure that you've got everything you need to succeed in your new
role. Interview Process We'll reach out to candidates of interest
to schedule an interview. We do our best to communicate outcomes to
all applicants by email or phone call. Accommodation If you are an
applicant with a disability and need accommodations to complete the
application process, email the TD Bank US Workplace Accommodations
Program at USWAPTDO@td.com. Include your full name, best way to
reach you, and the accommodation needed to assist you with the
application process. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
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Keywords: CFA Institute, Cambridge , Banking Associate (US) 20 hours - East Boston, MA, Accounting, Auditing , Boston, Massachusetts
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